30-day returns
If you're not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused, clean, and in their original packaging.
How to start a return
Contact us through our Contact page with your order number and the reason for your return. Please don't send items back before contacting us; returns go to a specific address we'll give you, and packages sent elsewhere can't be processed.
Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo of the problem. We'll send a free replacement or a full refund, and you usually won't need to return the item.
Return shipping
For change-of-mind returns, the customer pays return shipping. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you and issue a refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Non-returnable items
For hygiene reasons, used grooming items and items that have been chewed or soiled can't be returned unless they arrived defective.
Cancellations
You can cancel within 12 hours of ordering for a full refund. After that, your order may have already been sent to our supplier.